Find answers to the most common questions about car rental in Chios, including booking, payments, insurance and vehicle conditions.
How can I book online?
You can make your reservation through our online booking system by selecting your pick-up and drop-off locations, dates and times. Once you see the available vehicles and rates, simply choose the option that best suits your needs, add any extras, and complete your personal details. Your booking is confirmed instantly and you will receive a voucher by email with all necessary information.
Where can I pick up and drop off my rental car?
Blue Lane offers pick-up and drop-off options at selected locations, including airports, ports and other agreed points depending on availability. The available locations are always shown during the booking process.
Can I arrange delivery or collection at a hotel or private accommodation?
Yes, delivery and collection can often be arranged at hotels, apartments or other agreed locations, depending on the area and availability. If this service is available, it will be confirmed during the booking process or by our team.
How do I know if a location fee applies?
Any applicable location fee is clearly displayed during the booking process after selecting your pick-up and drop-off points, so you always see the final price before confirming your reservation.
Can I book by telephone or email?
Yes, you can contact Blue Lane by phone or email and our team will assist you with availability, pricing and booking completion.
What payment options are available?
Payment options depend on the selected rate, vehicle category and booking conditions. The available payment method is always clearly shown during the booking process.
Can I pay in cash?
Cash payment may be available for certain bookings depending on local regulations and booking conditions. In some cases, a card may still be required for security purposes.
Do I need a credit card to rent a car?
This depends on the vehicle category and the selected insurance option. Some bookings may require a credit card, while others may allow alternative payment methods. The exact requirement is shown during booking.
Can I pay by debit card?
Debit cards may be accepted depending on the vehicle category and rental conditions. Any specific requirements will be clearly indicated during the booking process.
Do I need to pay a deposit to confirm my booking?
This depends on the selected rate. Some bookings require no advance payment, while others may require a deposit or card authorization. All terms are shown before confirmation.
Are taxes included in the price?
Yes, all applicable taxes are included in the price shown during booking. Any optional extras or additional services are also clearly displayed before confirmation.
Do I need to bring my voucher at pick-up?
It is recommended to have your voucher available, either printed or on your phone, as it contains useful booking details and instructions.
Can I rent a car with a copy of my driving license?
No, the main driver must present the original valid driving license at pick-up. Copies or photos are not accepted.
Can I cancel my booking?
Yes, bookings can be cancelled according to the cancellation policy shown during the reservation process.
What is the minimum age to rent a car?
The minimum age depends on the vehicle category and rental conditions. Any restrictions or additional charges are clearly shown during booking.
How will I find you at the airport?
Detailed instructions are provided in your booking confirmation. Depending on the location, our team will meet you at a designated point or guide you to the collection area.
Are all cars manual?
Most vehicles are manual, but automatic cars are also available in selected categories. Transmission type is always shown before booking.
Are your cars petrol or diesel?
Most vehicles use petrol, while some larger categories may use diesel. Fuel type is displayed in the vehicle details.
Do all cars have air conditioning?
Yes, all vehicles in the Blue Lane fleet are equipped with air conditioning.
Can I request a specific car model?
Bookings are confirmed by category, not exact model. However, you may request a specific model and we will try to accommodate based on availability.
Can I travel outside the island?
Travel outside the island may be restricted or require prior approval. Please contact Blue Lane before making such arrangements.
Can I take the car outside Greece?
No, vehicles are not allowed to leave Greece unless explicitly approved in writing.
What is excess or deductible?
Excess is the maximum amount you may be responsible for in case of damage, depending on your insurance option.
What is CDW?
CDW stands for Collision Damage Waiver and limits your financial responsibility in case of damage, according to rental terms.
What should I do in case of an accident?
You should remain at the scene and contact Blue Lane immediately. Follow the instructions provided in your rental agreement.
What should I do if the car breaks down?
Contact Blue Lane immediately using the emergency number provided. Assistance will be arranged as quickly as possible.
What happens if the car is damaged while parked?
You should report the incident immediately and provide any available details or photos to assist the process.
Do I get a refund for early return?
Early return does not automatically guarantee a refund. This depends on your booking conditions.
What happens if I return the car with more fuel?
Extra fuel is not refundable. The vehicle should be returned with the same level as at pick-up.
What happens if I return the car with less fuel?
Missing fuel and a refueling fee may be charged according to the rental policy.
What if I lose the car key?
Contact Blue Lane immediately. Replacement costs may apply.
Do I need to wash the car before returning it?
No, normal dirt is acceptable. However, excessive dirt may result in cleaning charges.
Can I extend my rental period?
Yes, extensions are possible depending on availability. Please contact Blue Lane before your return time.
Do you provide child seats?
Yes, child and booster seats are available as optional extras.
Do you offer unlimited mileage?
This depends on the selected rate. If applicable, it will be clearly shown during booking.
